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Flower Bouquet

Players: Cesar Medina and Chantelle, a service rep from 1-800-flowers. Cesar: I placed an order for flowers yesterday at 9:05 AM for same day delivery. The flowers were delivered at 7 PM, so my...

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Bread Line

Louis Bevilacqua I went to Whole Foods to pick up challah bread for Rosh Hashana. I had ordered one in advance. But when I got there I found that they gave away my order. They said they had none left....

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Answer That Survey

The Verizon internet wasn’t working both on my phone and at my house. I called up Verizon. Before I was transferred to customer service, their automated system asked if I would like to take a customer...

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The Right Stuff

A recruiter asked me to fly from Philadelphia to L.A. in 36 hours. He was in L.A. from China on a business trip. I immediately went online and bought a non-refundable ticket on US Airways for $1,500,...

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Five Easy Pieces, Revisited

SD Comment: Jack Nicholson got standards down just right, but he lost it in the end due to too much emotion. I had one graduate student who couldn’t get a Virgin Mary at bar, or a Bloody Mary except...

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Compensation For Bad Trip

Adam BirnbaumOn a recent trip with my fiancée, everything imaginable went awry with our airline: Two of our flights were cancelled due to mechanical failures. When we had to stay overnight to wait for...

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Upscale Upset

Charlie Frohman My mother in law recently decided to treat my entire extended family, all 9 of us, to an upscale dinner in our hometown of Jacksonville, FL. She trusted me to pick the restaurant and I...

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KEEPING COOL

My supposedly top-of-the-line refrigerator died one weekend. My husband called the manufacturer to see if they would cover the costs of the repair since the machine was so new (just over a year old)....

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STRAIGHTER JACKET

Matthew AxelrodLast year I bought a jacket at Brooks Brothers. At $600 it was the most expensive jacket I had ever purchased but I thought it would last me ten years and that I would wear it all the...

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BOOKSTORE SCORE

Katrina AgustinI noticed the book Getting More on our marketing coach’s desk. I knew he was going out of town for two days so I convinced him to let me borrow it. After devouring just a few pages, it...

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